Service Catalogue vital to help business improve, survey finds
8th February 2010, High Wycombe, Buckinghamshire, UK…. According to a survey by Axios Systems, the majority of organisations see the importance of a Service Catalogue, with 64% implementing or looking to implement one in the next 6 months and only a small percentage (3.6%) not considering it.
According to the report, "Service Catalogues are seen as the method by which organisations can demonstrate the value of their services and accelerate their ITIL maturity. Not implementing a Service Catalogue can be detrimental to the continual improvement of the organisation. "
The study was conducted in November and December 2009 and is based on responses from over 1200 IT professionals from North America, Europe and Asia. It found the majority (65%) of Service Catalogue projects that have started, or are due to start, are driven by the IT department. Just 24% are driven by the business. Only half (53%) of those surveyed believed they had a good understanding of what customers expect from the services provided, indicating a need for increased knowledge and research for the Service Catalogue project to be a success and more dialogue between IT and service owners.
Sharon Taylor, President, AGI & ITIL V3 Chief Architect said, "By helping the business understand the benefits that will be derived by a Service Catalogue implementation, IT will be able to prove its value. The challenges of implementing a Service Catalogue project can be minimised if the IT department and the business realise they are working together to reach the same end goal."
Ailsa Symeonides, Sales & Marketing Director, Axios Systems, said, "Gaining buy-in from the business is essential for a successful Service Catalogue project. Axios can help organisations build a strong and convincing business case around a Service Catalogue implementation, which will enable them to prove its value."
Richard Pharro, CEO, APMG-International said, "The Axios survey provides conclusive evidence about the importance of Service Catalogue. We are now able to offer IT professionals the chance to gain a recognized Service Catalogue qualification. This enables candidates to continue their professional development and will give organizations the assurance that those responsible for establishing and maintaining Service Catalogues are competent and knowledgeable."
APMG-International, an accredited ITIL Examination Institute, launched a Service Catalogue qualification in November 2009. The qualification is complementary to the ITIL V3 certification scheme, and is recommended by IQC, itSMFI's International and Certification Subcommittee. Attaining the qualification gives candidates 1.5 credits towards the ITIL V3 Expert certification.
ENDS
About Axios Systems
Axios Systems is the world's leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.
Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems' core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organisations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant's PinkVERIFY service as compatible with industry best practices (based on ITIL V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA).
Implementing assyst into an organisation optimises IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organisation.
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios' global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com.
About AGI
AGI has been recognized as one of the world's top thought leadership organizations in IT Service Management. When the ITSM industry experts need advice, AGI is where they turn. AGI executives are well known in the ITSM industry for their thought leadership publishing and are sought after for their valued advice and guidance.
AGI is a global organization and works with clients of every size across the world. AGI recruits the top experts in the ITSM industry and offers a wide range of ITSM-related services from strategic consulting, process implementations and improvement to ITSM health checks.
AGI headquarters is in North America. For more information on AGI services or to contact an AGI representative visit us at www.aspect360.net.
About APMG International
APMG-International is a global Examination Institute accredited by The APM Group, the Official Accreditor of the Office of Government Commerce. Our offices are located in Australia, China, Denmark, Germany, the Netherlands, the UK and the US.
We specialise in helping end users develop their professional skills and organisations improve their processes through the adoption of worldwide best practice. Our portfolio of certification schemes includes the OGC Best Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R® and P3O®. We also offer Service Catalogue and Change management qualifications.
For full details about becoming an APMG Accredited Training Organisation or for information about our full range of qualifications call us on + 44 (0)1494 452450. www.apmg-uk.com.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kindom and other countries.
PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
MSP® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
M_o_R® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
P3O® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom.
