Appeals
APMG makes decisions to issue certificates based upon factual evidence be it examination results or evidence gained during an assessment process. Should you, however, consider that a decision is wrong we operate an appeals process whereby the decision will be independently reviewed. Appeals must be submitted in writing to the Quality Manager together with sufficient information to support the appeal and enable a review to be completed. Without information to support the grounds on which an appeal is being made a review cannot be undertaken. Appeals are dealt with impartially in a non-discriminatory manner and will not affect the appellant's standing with APMG.
Appeals will initially be examined and acknowledged by the APMG Quality Manager who will inform you if there are insufficient grounds or information for the appeal to proceed or request that you provide additional information. Valid appeals will be considered by either an appeals panel or, in the case of examinations, initially by the relevant subject Chief Examiner.
Examination appeals must be lodged by the ATO which hosted the exam on behalf of the candidate except that in the case of public exams the candidate may submit an appeal directly. With examinations, it should be remembered that most of APMG's exams go through validated automatic marking. Candidates who fail examinations by a small margin should consider this carefully if contemplating an appeal.
The outcome of all appeals will be notified to the appellant.
The appeals process is monitored by the independent APMG Ethics and Standards Board to ensure that all appeals decisions are made fairly and equitably. The decisions from the appeals process will be considered as being final.
Should you wish to register an appeal or find out more about the appeals process, please Contact Us.
